Jim at Conlin SpeedSports wrote us a nice email and gave us a great shout out on his website http://www.conlinss.com/css/
I've copied and pasted what he wrote below, but please go to his website and check it out. Jim has a great team put together and we wish them all the best this season. Thanks, Jim, for your support of Bad Goat Racing.
Rachel
*****
28 March - Bad Goat Good Bet
When our friends at J&J Racing in Erie ended their relationship with Biesse Karts, we soon found ourselves having to find a new source for new Biesse components. One of our objectives in attending the KMI show was to find one. We came away from the show not with one but with three.
In the weeks following the show I contacted one of the midwest Biesse dealers, one that was actually referred to us. When I placed several calls throughout the business day, the phone went unanswered and then to a answering machine. I chose not to leave a message, I wanted to speak to a human and deal with a business that was taking customer service seriously. After a couple days of that I moved onto the next name I had on my list.
This company seemed less desirable initially since they were all the way on the west coast, increasing shipment time and costs. But as the new U.S. importer of the Biesse karts, I reckoned they'd have to be a sure bet. On Friday, March 17 I called their office several times between 10:30 and 1:30 Pacific time getting only an answering machine. A second phone number I found on their website had an immediate, rapid busy signal. I finally realized that their entire team may have been at the Stars of Karting Race of Americas in Norman, Oklahoma, running that weekend. So I left a pleasant message introducing myself, stating that I was looking for a new source of Biesse parts and that I wanted to place an order. When I didn't get a return call on the following Monday, I wrote it off to the team's travel back from Oklahoma. When I got no return call on Tuesday, I gave them further benefit of the doubt thinking they were getting caught up after being out of the office.
On Wednesday, with still with no call back from the west coast company, I again called the midwest dealer. Once again, my call was answered by a answering machine at mid-day. After several attempts, it became clear that no one was going to answer my call so I left a pleasant message on that machine, intro'ing myself, stating that I was looking for a new source of Biesse parts and that I was looking to place an order. I never heard back from either of these companies. This, I feel is astounding. Were we really that spoiled by J & J Racing's customer service? Was it unreasonable to expect a supplier to answer my call and questions?
Upon returning from my west coast business trip I found the business card for the third contact we got at the KMI show. My call to Bad Goat Racing was not only picked up by a human being on the second ring but they genuinely seemed eager to talk with me. Marc Jr., listened to what I needed, answered my question and promised I'd be called back to let me know if they had everything. Within 20 minutes Rachel called me back with the report and to get my credit card information.
No doubt J&J set a high standard all these years by running a professional operation and serving the club racers the same way they were serving their national racers. And I figured that we may have to lower our expectations some with our next Biesse dealer or distributor. But I didn't think it was a lot to ask that someone answer my call during business hours. Or at least return my call. But one of the problems with karting is the lack of professionalism of part-time distributors. Bad Goat's professionalism earned them our $400 order and will definitely get our future business. J& J Racing sold a lot of karts to our fellow racers in Central Ohio - at last count Biesse Karts made up about 15% of the club's entry list. If you're looking for a Biesse dealer that appreciates your business, give Bad Goat Racing a call at (480) 539-0556 or write them at info@badgoatracing.com.
